Apex Luxe Returns Policy

The Apex Luxe Returns Policy explains how to request returns, exchanges, and refunds in a clear, fair, and fast way. To avoid delays, please review this page before sending anything back; you will see exactly what qualifies and how to start. Moreover, we highlight a few simple steps—such as our required unboxing video—that help us resolve your request on the first try.

Effective Date: 30 August 2025  |  Last Updated: 09 October 2025

Overview – Apex Luxe Returns Policy

You have 30 days from delivery to request a return. First, make sure the item is in the same condition as received—unworn, unused, and undamaged—with original tags, the full box set, inserts, and certificates. In addition, include your receipt or order number. Consequently, our team can verify eligibility quickly.

• Item must be in original condition (no wear, scratches, or alterations)
• All packaging, tags, inserts, and certificates are required
• Receipt or order # must be provided

Important: Items sent back without prior approval will not be accepted or refunded.

Required Unboxing Video (All Returns & Claims)

To protect both buyer and seller, we require a single, continuous unboxing video for any return, exchange, or issue claim. Because the video documents condition at delivery, it allows us to approve or resolve your request much faster.

1. Start recording before opening the outer sealed package and show the shipping label clearly.
2. Record continuously with no cuts or edits.
3. Show the item, tags, certificate card, and all packaging.
4. Highlight any defect or wrong item in the same clip, in good lighting and focus.

Attach the file—or a secure cloud link—when you email your request. Without a compliant video, we cannot process defect, damage, or missing-item claims.

How to Start a Return - Apex Luxe Returns Policy

Email contact@apexluxejewelry.com with the subject line “Return Request – Order #____”. Please include your order number, the reason for return, and a link to the unboxing video. If your request is approved, we will send a prepaid U.S. return label with packing instructions. Then, ship the item within 7 days of receiving the label using the original packaging to prevent transit damage.

Track your parcel here: USPS Tracking · UPS Tracking · FedEx Tracking

Damages & Issues - Apex Luxe Returns Policy

Inspect your order on the day of delivery. If the item is defective, damaged, or incorrect, email us immediately with your unboxing video. Therefore, we can verify the claim and provide the fastest solution—replacement, exchange, or refund—according to this policy.

Helpful resources: FTC – Shopping & Refund Tips · GIA – About Moissanite

Non-Returnable Items - Apex Luxe Returns Policy

• Custom or personalized jewelry
• Final-sale / clearance items
• Gift cards

Exchanges

Need a different size or style? For the fastest turnaround, return the approved item and place a new order right away. Meanwhile, we can help you confirm sizing and care: Ring Size Guide · Care & Cleaning Guide.

Refunds – Timing & Method

After we receive and inspect the return, approved refunds are issued to your original payment method within 7–10 business days. However, your bank or card issuer may require additional time to post the credit. If 15 business days pass after approval and funds have not arrived, please contact contact@apexluxejewelry.com.

Packing Tips & Condition Checks

To prevent damage in transit, place padding around the jewelry inside its box; then place that box inside a secondary carton. Additionally, include all inserts, tags, and certificates. Returns showing wear, scratches, resizing, or alteration marks may be declined.

Packing resources: UPS – Packing Help · USPS – Packaging Tips

Shipping Notes & Risk

We provide a prepaid U.S. label for approved returns. Nevertheless, if a parcel is lost or damaged and packaging or video-evidence requirements were not met, a refund may not be possible. Consequently, please follow the instructions carefully to protect your return.

Our Commitment

Our goal is a transparent, customer-first experience. If anything seems unclear, contact us and we will guide you step-by-step. In short, the Apex Luxe Returns Policy exists to make every return straightforward and fair.

Contact & Business Details

Email: contact@apexluxejewelry.com
Phone / WhatsApp: +1 (240) 820-2327
Mailing Address: OXTERRA LLC — Apex Luxe Jewelry, 5830 E 2ND ST, STE 7000 #27406, Casper, WY 82609, USA
Operating Location: New Jersey, USA (Milltown 08850 area)