Shipping & Delivery
Apex Luxe Shipping & Delivery Policy
The Apex Luxe Shipping policy explains how we process, ship, and track orders within the United States. Because clarity matters, this page outlines timelines, carriers, tracking, address accuracy, delays, and delivery protection so you always know what to expect.
Effective Date: 30 August 2025 | Last Updated: 09 October 2025
Overview – Apex Luxe Shipping
We currently ship only within the United States and offer Free Standard Shipping on every order. All products are in stock and ship from our New Jersey operating facility. Consequently, most orders arrive quickly and with full door-to-door tracking.
- Processing Time: Orders dispatch within 2 business days after payment confirmation.
- Weekend/Holiday Orders: Processed on the next business day.
- Service Area: Continental U.S., AK, and HI (P.O. Boxes typically ship via USPS).
Carriers, Methods & Delivery Times – Apex Luxe Shipping
We partner with trusted national carriers to deliver your jewelry securely. Moreover, we auto-select the best service for speed and reliability based on your destination.
| Service | Cost | Estimated Delivery | Carrier |
|---|---|---|---|
| Standard Shipping | Free | 3–6 business days after dispatch | USPS, UPS, or FedEx (auto-selected) |
Tracking: You’ll receive an email with a tracking number as soon as your order ships. Because carrier systems take time to update, please allow up to 24 hours for tracking to activate.
Helpful tracking links: USPS Tracking · UPS Tracking · FedEx Tracking
Address Accuracy & Delivery Details - Apex Luxe Shipping
Please confirm your full address at checkout—including apartment/suite number, building name, and ZIP code. Incorrect or incomplete addresses may cause delays or losses; therefore, review your details carefully. If you spot an error before dispatch, email contact@apexluxejewelry.com immediately. Once shipped, rerouting is limited by carrier policies.
- P.O. Boxes: We typically use USPS.
- Access Instructions: Add gate codes or delivery notes at checkout, if applicable.
Order Updates, Tracking & Delivery - Apex Luxe Shipping
After your order ships, a tracking email is sent automatically. You can follow your shipment in real time. If tracking shows “Delivered” but the package is missing, check with neighbors, household members, or your building’s mail office. Still missing? Contact us and we’ll help open a carrier trace.
Delays, Weather & Peak Seasons
Most orders arrive on time. However, during holidays or severe weather, minor delays may occur. If your order is delayed more than 10 business days after dispatch, contact us for assistance. For current network impacts, see: USPS Service Alerts.
High-Value Orders & Delivery Safety
For your protection, high-value orders may ship with signature confirmation or hold-for-pickup options. In addition, if you have delivery preferences (signature required, hold at location, etc.), email us right after placing your order so we can accommodate the request when possible.
Packaging, Insurance & Care
Each piece is carefully packed in protective, branded packaging. Shipments are scan-verified and insured through our carriers. Therefore, if you need to report a transit issue, please keep all packaging—it helps us resolve claims faster.
Lost, Stolen, or Damaged Packages
If your order appears lost, delayed, or damaged, email contact@apexluxejewelry.com and include your order number and photos (if applicable). We will coordinate with the carrier and keep you updated throughout the investigation. If your mailbox or doorstep is not secure, consider a hold-at-location delivery option.
Cancellations & Address Changes
Need to cancel or change your address? Contact us as soon as possible. If the order hasn’t shipped, we’ll attempt to update or cancel it. Once dispatched, rerouting is limited by the carrier; nevertheless, we’ll assist with available options.
Returns, Exchanges & Related Links
Before returning an item, review these resources to ensure a smooth process: Returns & Refunds (30-Day Policy + Unboxing Video Requirement) · FAQ · Contact Us
Our Promise
We want every customer to receive their jewelry safely, quickly, and beautifully packed. In summary, Apex Luxe Shipping is designed to be simple, transparent, and reliable. If your experience falls short, we’ll work promptly to make it right.
Need Help?
Email: contact@apexluxejewelry.com
Phone / WhatsApp: +1 (240) 820-2327
Mailing Address: OXTERRA LLC — Apex Luxe Jewelry, 5830 E 2ND ST, STE 7000 #27406, Casper, WY 82609, USA
Operating Location: New Jersey, USA (Milltown 08850 area)
