Free shipping in USA on any purchase!

FAQs

Moissanite Jewelry FAQs

Welcome to the Moissanite Jewelry FAQs hub from Apex Luxe Jewelry. Because quick answers matter, this page covers stones, sizing, shipping, returns, care, payments, and gifts and If you still need help, please contact us—our support team is based in New Jersey, USA.

Stones & Certification – Moissanite Jewelry FAQs

What is moissanite?

Moissanite is a lab-created gemstone made of silicon carbide so It displays exceptional brilliance and fire, often with rainbow flashes. Moreover, it rates about 9.25 on the Mohs hardness scale, which makes it ideal for daily wear.

How does moissanite compare to natural or lab-grown diamonds?

Moissanite offers more fire and similar durability at a significantly lower price. For an in-depth comparison, visit our Diamond Knowledge Base. Additionally, see the neutral GIA overview on moissanite vs. diamond.

  • High brilliance and dispersion (fire)
  • Excellent durability for everyday jewelry
  • Budget-friendly alternative to diamonds

Do your stones come with certification?

Yes. Every piece includes a 925 sterling silver hallmark and an authenticity card when applicable. Furthermore, our moissanite passes standard diamond testers; however, advanced multi-testers can distinguish it from diamond.

Metal & Sizing – Moissanite Jewelry FAQs

What metal do you use?

We craft our rings in 925 sterling silver with rhodium plating for extra shine and durability. Consequently, you get a bright finish that resists tarnish longer with proper care.

Are the bands resizable?

Yes. Most styles use comfort-fit resizable bands (typically US 5.75–7.25). For precise guidance, check the size info on each product page or contact us.

Is your jewelry hypoallergenic?

925 sterling silver is widely tolerated, and the rhodium finish further reduces the chance of skin reactions. Nevertheless, those with known sensitivities should consult a professional.

Orders, Shipping & Delivery – Moissanite Jewelry FAQs

Where do you ship from and to?

We ship from New Jersey, USA, to U.S. addresses only. For policy details and timelines, see our Shipping & Delivery page.

How long will my order take?

Orders ship within 2 business days. Standard Free Shipping typically delivers in 3–6 business days after dispatch. You’ll receive an email with tracking once the parcel leaves our facility.

  1. Order confirmed
  2. Packed within 2 business days
  3. Tracking email sent
  4. Delivery in ~3–6 business days (standard)

Returns, Exchanges & Warranty – Moissanite Jewelry FAQs

What is your return policy?

You have 30 days from delivery to request a return. Items must be unworn and in original packaging with tags. A continuous unboxing video is required to start any claim. See the full Returns & Refunds policy.

How do exchanges work?

For the fastest service, return the approved item for refund processing and place a new order for the size or style you prefer. Meanwhile, our team can assist with sizing to ensure a perfect fit.

Do you offer a warranty?

Yes. Our quality promise covers manufacturing defects at delivery. Please provide your order number and a short video that shows the issue so we can assist promptly.

Care & Cleaning – Moissanite Jewelry FAQs

How do I clean my ring at home?

Use warm water, a drop of mild dish soap, and a soft toothbrush. Then rinse and pat dry with a microfiber cloth. For step-by-step tips, see our Product Care Guide.

  • Weekly quick clean for daily-wear pieces
  • Avoid harsh chemicals and abrasives
  • Store separately to prevent scratches

Can I wear moissanite jewelry in pools or hot tubs?

We recommend removing jewelry before swimming or hot tubs; chlorine can discolor silver finishes and dull appearance over time. Instead, clean the piece after activities and store it dry.

Payments, Security & Privacy – Moissanite Jewelry FAQs

What payment methods do you accept?

We accept major credit/debit cards and secure online payments at checkout. To learn how we safeguard your data, review our Privacy Policy.

How do you protect my data?

We use HTTPS, PCI-compliant gateways, and industry-standard security practices. For consumer guidance, you may also read the FTC’s online shopping safety tips.

Customization & Gifts – Moissanite Jewelry FAQs

Can you customize a ring?

Some settings and sizes are flexible. Send your idea via Contact Us and our team will advise what’s possible in 925 silver with moissanite.

Do you include gift packaging?

Yes. Every order arrives ready to gift with a presentation box and certificate. Additionally, you can add a gift message at checkout.

Need More Help?

If these Moissanite Jewelry FAQs didn’t cover your question, email contact@apexluxejewelry.com, call/WhatsApp +1 (240) 820-2327, or use live chat on our site. For faster replies, include your order number and any helpful photos.

Apex Luxe Jewelry Logo
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Add to WishlistBrowse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page

WhatsApp