Contact Apex Luxe Jewelry

Need help with an order, sizing, or gift message? Contact Apex Luxe Jewelry and our New Jersey–based team will respond quickly—usually within one business day. Because we manage design, packing, and shipping in-house, we can answer questions accurately and resolve issues fast.

How to Contact Apex Luxe Jewelry

We offer several convenient ways to reach us. First, email is best for order-specific support; however, you can also call or message us on WhatsApp if you prefer real-time help. Either way, we’ll guide you from start to finish.

Email Support (Best for Orders) - Contact Apex Luxe Jewelry

Support: contact@apexluxejewelry.com
When you write to us, please include your full name and order number. In addition, attach clear photos or a short video if your request involves a defect, a damage claim, or an exchange. Consequently, our team can review everything at once and provide a precise solution in the first reply.

Call or WhatsApp - Contact Apex Luxe Jewelry

Phone / WhatsApp: +1 (240) 820-2327  |  Chat on WhatsApp
Prefer to talk? Call us during the hours below. Otherwise, tap the WhatsApp link for a quick chat, and we’ll follow up with any needed next steps.

Customer Support Hours (EST)

• Mon – Fri: 9:00 AM – 6:00 PM
• Sat: 10:00 AM – 4:00 PM
• Sun: Closed

Messages received after hours are queued automatically; therefore, you’ll receive a response the next business day.

Business & Mailing Information

Apex Luxe Jewelry — operated by OXTERRA LLC (Wyoming-registered)

Operating & Shipping Location: Orders are designed, packed, and shipped from New Jersey, USA (Milltown area, ZIP 08850). To protect our customers and staff, we do not publish our residential address; however, full return instructions are provided with every RMA.

Quick Help Links

• About Us
• Shipping & Delivery
• Returns & Refunds (includes unboxing video requirement)
• FAQ
• Ring Size Guide
• Care & Cleaning Guide

What to Include in Your Message

To speed things up, please provide the details below. As a result, our team can solve your request in a single pass.

1. Full name and order number
2. Issue type: sizing, shipping delay, exchange, or gift message
3. Photos or short video if an item arrived incorrect or damaged

Business Transparency

For verification purposes, our company information is listed here. This helps payment providers and marketplaces confirm our identity; meanwhile, it gives customers additional confidence when they contact Apex Luxe Jewelry for support.

• Legal Entity: OXTERRA LLC – Wyoming LLC
• Principal/Mailing Address: 5830 E 2ND ST, STE 7000 #27406, Casper, WY 82609
• EIN: 39-3598439
• NJ Foreign Registration ID: 0451354391
• Operating From: New Jersey, USA (Milltown area 08850)

In summary, whether you email, call, or chat on WhatsApp, our goal is simple: provide clear answers, fair solutions, and friendly service. If you need anything at all, just contact Apex Luxe Jewelry—we’re here to help.